Carbon Poker Support
⇒ Click here to visit CarbonPoker.com
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Carbon Poker Support - Customer Service Availability
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A strong customer support service is key to any top tier online poker portal. Through Carbon Poker’s customer service support system, players will be able to receive the best advice and solutions to all of their inquiries whether they are about finances, games or software.
Primary Support
Carbon Poker’s primary form of support is via e-mail. This allows Carbon Poker to address all pertinent questions, comments and concerns regardless of your country of residence. Response time is within 48 hours with most issues being resolved within a day. Carbon Poker does not publicize a call center for their support system, choosing to focus specifically on e-mail in order to provide the fastest turnaround time for worldwide support.
Live Chat Support
Like other online poker portals, Carbon Poker has taken a secondary approach to customer support by providing a live chat system. This allows them to have a help function embedded into their software client. Players can then access the live chat help function within the software as they are logged on and perusing the tables. This provides instant support for all inquiries. The live chat support function is supplemented with the software’s identification system that maintains a unique ID and number for all games and tables. This way, specific questions or comments regarding a certain table or game can be verified with a Carbon Poker representative via live chat or e-mail support.
Frequently Asked Questions
Along with e-mail and live chat support, Carbon Poker maintains an extensive frequently asked questions page on their official website. Within the FAQ section, players will be able to find information to some of the most common questions regarding installation, getting started, general game play, tournaments, account troubleshooting, settings, finances and rake.
Along with general information, Carbon Poker also includes a step by step guide for those who are required to perform identification verification. This process is necessary for those who use a credit card to fund their Carbon Poker account. There, players will be able to find out exactly what identification forms must be copied and uploaded to Carbon Poker in order to successfully verify their player and bank account for proper depositing and withdrawals.
In all, Carbon Poker’s customer support system should be able to handle any questions, comments and concerns brought up by players. Through e-mail and in-client live chat, representatives will be able to answer questions instantaneously or within the following day. Answers to the most common troubles can likely be found at Carbon Poker’s FAQ web page.
